Effective Date: May 4, 2026 Last Updated: May 4, 2026
1. Introduction
Welcome to Cityplumber BD (“we”, “our”, “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website cityplumberbd.com or contact us for plumbing services in Narayanganj and Dhaka, Bangladesh.
By using our website, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
a) Personal Information
- Full name
- Phone number
- Email address
- Home or office address
- Service location (area in Narayanganj or Dhaka)
b) Service Information
- Type of plumbing service requested
- Description of the plumbing problem
- Preferred appointment date and time
c) Technical Information
- IP address
- Browser type and version
- Pages visited on our website
- Time and date of visit
- Referring website
3. How We Collect Information
We collect information when you:
- Fill out our contact form or free quote form
- Call us directly at 01822-752695
- Send us an email at info@cityplumberbd.com
- Message us on WhatsApp
- Browse our website (automatically via cookies)
4. How We Use Your Information
We use your personal information to:
- Respond to your service enquiries and booking requests
- Schedule and confirm plumbing appointments
- Send service updates, reminders and follow-ups
- Improve our website and services
- Send occasional promotional offers (only if you have opted in)
- Comply with legal obligations in Bangladesh
We do NOT use your information for spam or unsolicited marketing.
5. How We Share Your Information
Cityplumber BD does NOT sell, rent or trade your personal information to any third party.
We may share your information only in the following situations:
- With our plumbing technicians assigned to your service request
- With trusted service partners who help us deliver our services
- When required by Bangladesh law or government authority
- To protect the rights and safety of Cityplumber BD or our clients
6. Cookies Policy
Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device that help us:
- Remember your preferences
- Understand how visitors use our website
- Improve website performance and user experience
You can choose to disable cookies in your browser settings at any time. However, some parts of our website may not function properly without cookies.
7. Data Security
We take your data security seriously. We use appropriate technical and organizational measures to protect your personal information from:
- Unauthorized access
- Accidental loss or destruction
- Misuse or disclosure
All data submitted through our website forms is transmitted securely. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal information only for as long as necessary to:
- Provide our plumbing services to you
- Maintain our business records
- Comply with legal requirements in Bangladesh
When your data is no longer needed, we will securely delete or anonymize it.
9. Your Rights
As a user of our website and a client of Cityplumber BD, you have the right to:
- Access — Request a copy of the personal information we hold about you
- Correction — Ask us to correct any inaccurate or incomplete information
- Deletion — Request that we delete your personal data
- Objection — Object to how we use your data
- Withdraw Consent — Withdraw any consent you have previously given
To exercise any of these rights, please contact us at: 📧 info@cityplumberbd.com 📞 01822-752695
10. Third-Party Links
Our website may contain links to third-party websites such as Google Maps, Facebook or WhatsApp. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before sharing any personal information.
11. Children’s Privacy
Our services are intended for businesses, offices and adults only. We do not knowingly collect personal information from children under the age of 13. If we discover that a child has provided us with personal information, we will delete it immediately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
Your continued use of our website after any changes means you accept the updated Privacy Policy.
13. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy, please contact us:
Cityplumber BD 📍 Narayanganj Sadar, Narayanganj, Dhaka Division, Bangladesh 📞 01822-752695 📧 info@cityplumberbd.com 🌐 cityplumberbd.com ⏰ Available: Saturday–Thursday, 8AM–8PM | Emergency: 24/7
This Privacy Policy was written for Cityplumber BD and is governed by the laws of the People’s Republic of Bangladesh.